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Choosing the Right Corporate Travel Agency

When assessing your business travel management process, the most crucial question to ask is: how can you tell if your prospective travel agent is right for your organization? How can you separate a good choice (let’s face it, most of them can do the job) from your best choice?

Below are a few things to take into account as you choose you’re your corporate travel agent:

The Staff
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As you met the staff, what impression did they make on you? Did they perform their jobs with passion and enthusiasm? Good staff engagement is a basic requirement in the delivery of quality customer service; so if you don’t see any eagerness in them early on, this may be an indicator of what you can expect from them later on. That’s why you need to visit the agency personally, meet the staff and management, and get a first-hand feel of their service.
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Online System

If you want to save time and money by using web-based functionalities, then it’s smart to know what is being done for other clients, and what level of online advantage they are enjoying. Most importantly, you need an agency with an online system that works with equal efficiency for different travel aspects (for example, hotels, rail, airline, etc.

One-stop Content Source

Majority of travel agencies have to tie up with at least one GDS (global distribution system), a computer system that supplies rates and other important and related details. However, not all of them gives you access to extra content channels, such as those for bookings. When you assess these agencies, pick one that will have this covered – that is, by having all that you need in just one place so that everything is made more convenient for you.

Edge of Technology

You have to know who controls the technology the agency uses. Is it really a single solution, or does it punch out to third-party software? It is a single solution if the booking process is easy to use and can be used for all types of travel as we have mentioned previously. Online tools which are easy to use deliver a higher adoption rate.

Account Management

The key to a sustained productive working relationship with your corporate travel agent is pro-active account management. This will help you meet your business travel goals, both immediate and long term. By examining your booking patterns, and determining potential changes in user behavior, your account manager can provide indispensable assistance. Whether it’s making and advanced booking, renegotiating corporate rates, changing your booked tickets’ flexibility, tweaking your policies on business travel or changing suppliers, all these things can give you a more optimized travel management system.